error reporting

Rsyslog provides many up-to-the point error messages for config file and operational problems. These immensly helps when troubleshooting issues. Unfortunately, many users never see them. The prime reason is that most distros do never log syslog.* messages and so they are just throw away and invisible to the user. While we have been trying to make distros change their defaults, this has not been very successful. The result is a lot of user frustration and fruitless support work for the community — many things can very simple be resolved if only the error message is seen and acted on.

We have now changed our approach to this. Starting with v8.21, rsyslog now by default logs its messages via the syslog API instead of processing them internally. This is a big plus especially on systems running systemd journal: messages from rsyslogd will now show up when giving

$ systemctl status rsyslog.service

This is the place where nowadays error messages are expected and this is definitely a place where the typical administrator will see them. So while this change causes the need for some config adjustment on few exotic installations (more below), we expect this to be something that will generally improve the rsyslog user experience.

Along the same lines, we will also work on some better error reporting especially for TLS and queue-related issues, which turn out high in rsyslog suport discussions.

Some fine details on the change of behaviour:

Note: you can usually skip reading the rest of this post if you run only a single instance of rsyslog and do so with more or less default configuration.

The new behaviour was actually available for longer, It needed to be explicitly turned on in rsyslog.conf via

global(processInternalMessages="off")

Of course, distros didn’t do that by default. Also, it required rsyslog to be build with liblogging-stdlog, what many distros do not do. While our intent when we introduced this capability was to provide the better error logging we now have, it simply did not turn out in practice. The original approach was that it was less intrusive. The new method uses the native syslog() API if liblogging-stdlog is not available, so the setting always works (we even consider moving away from liblogging-stdlog, as we see this wasn’t really adopted). In essence, we have primarily changed the default setting for the “processInternalMessages” parameter. This means that by default, internal messages are no longer logged via the internal bridge to rsyslog but via the syslog() API call [either directly or
via liblogging). For the typical single-rsyslogd-instance installation this is mostly unnoticable (except for some additional latency). If multiple instances are run, only the “main” (the one processing system log messages) will see all messages. To return to the old behaviour, do either of those two:

1. add in rsyslog.conf:
   global(processInternalMessages="on")
2. export the environment variable RSYSLOG_DFLT_LOG_INTERNAL=1
   This will set a new default – the value can still be overwritten via rsyslog.conf (method 1). Note that the environment variable must be set in your startup script (which one is depending on your init system or systemd configuration).

Note that in most cases even in multiple-instance-setups rsyslog error messages were thrown away. So even in this case the behaviour is superior to the previous state – at least errors are now properly being recorded. This also means that even in multiple-instance-setups it often makes sense to keep the new default!