|Options||Enterprise Support||Extended Enterprise Support||Unlimited Enterprise Support|
|Response time||1 – 2 business days||24 hours on business days||24 hours on business days|
|Cost||1999 EURO||3899 EURO||19999 EURO|
|Number of installations||5||5||Unlimited|
|Customer contact personnel||1||2||2|
Purchase RSYSLOG support directly from the source. This contract provides priority email support and phone support. It is a great option if you need to provide proof of software support in your organization. This contract provides
- unlimited email support tickets during validity
- fixes for current and outdated rsyslog releases
- advise on how to implement rsyslog in the best possible way.
All contracts run for a period of one year.
Under this contract, fixes for rsyslog releases will be provided / created, assuming it is possible to do that with the code base in question.
The contract is for end-users only, not for interim-support through a service provider. If you are a service provider, please contact us via firstname.lastname@example.org.