How To Export the Configuration and Create a Debug Log File

This Article describes you how you can export the configuration of your program and create a debug file. These are needed for troubleshooting.
The Article is applicable to Rsyslog Windows Agent, EventReporter, MonitorWare Agent and WinSyslog.

How to Export the Configuration

Open the Configuration Client you want to export the configuration from. Click on “File” in the left upper corner and then on “Export Configuration”.

Now you can select the format in which you want to export your configuration. The prefered option is always “Adiscon Config Format”. When able to, you should always use it.

It is always helpful to use a good name for your config file. Just the name “config” will lead to confusion later. Depending on the size of your deployment, using machine names and dates of file creation will be useful.

Creating a Debug File

To create a debug file, you need to click in the left tab on “Debug”. It can be found under “General”.

Here you can check “Enable Debug output into file” and specify the file and path name. The debug output will be enabled on the next configuration reload, which is either a full service restart or the automatic reload after saving the configuration.

Before submitting the file, make sure to stop the service or at least disable the creation of the debug file. Reducing the file size by putting it in a zip file is advised, too.