Enterprise Support
| Options | Enterprise Support | Extended Enterprise Support |
| Days | 365 | 365 |
| Max. hours | 20 | 40 |
| Email support |  |
|
| Phone support | |
|
| Response time | 1 – 2 business days | 24 hours on business days |
| Cost | 1999 EURO | 3899 EURO |
Purchase rsyslog support directly from the source. This contract provides priority email support and phone support. It is a great option if you need to provide proof of software support in your organization. This contract provides
- unlimited email support tickets during validity
- fixes for current rsyslog releases
- advise on how to implement rsyslog in the best possible way.
Under this contract, fixes for rsyslog releases will be provided / created, assuming it is possible to do that with the code base in question.
All Options are on “per 5 Installations” base. That means, that one support contract is valid for 5 installations of rsyslog.